you have 30minutes to send the case study back
read the attached Case Study, Six Sigma Optimization of Mystery Shopping: A Hypothetical Case Study on the Nigerian Banking Industry, and in a single Word document, answer the following questions:
- Identify the most important facts surrounding the case.
- Identify the key issue or issues.
- Specify alternative courses of action.
- Evaluate each course of action.
- Recommend the best course of action.