Paper instructions:
- Provide a transcript of what happened during your field education experience, including a dialogue of interaction.
- Identify your application of specific theories, tools and skills within the interaction.
- Analyze the interaction by interpreting the client’s verbal and nonverbal response.
- Describe your reactions, including what you were thinking and feeling, and/or any issues related to the client interaction.
Comments from Customer
Please make the conversation between you and a client. Please provide the dialogue on the paper. please make all information up. the client should be facing homelessness or near homelessness. the name of the agency is angles home.
Process Recording Foundation
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The first section is for introducing the client. Please include the following information:
Agency Information: ANGLES HOME Client information (confidentiality of course): Bruce Session Number Date Presenting Issue (reason for referral): Homelessness Relevant Information: Bruce is 31 years old. He has been living in the city streets for approximately five years, seeking shelter in parks. Besides being homeless, Bruce also lacks other basic needs such as food and often relies on well-wishers and passersby for sustenance. Goal of Session 1. Client Goal · To overcome the issue of homelessness facing him and find stable, safe, and adequate housing. 2. Your Goal · To help the client find stable and safe housing and potentially a job to sustain his living. |
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| Dialogue
Please group dialogue together. |
Identify (for each section)
1. Theory 2. Tools 3. Skills |
Analysis/assessment of dialogue
What was going on? What were the patient’s reactions to your feedback? How did the client respond verbally (quality of voice, tone, did the respond better to closed or open-ended questions?) How did the client respond non-verbally (how did you know they were listening? were they distracted? Did they welcome your feedback?) |
Personal reactions and self-reflection to the interaction
What were you thinking? How do you feel the session went? What could you have done better? What will you do differently/the same next time? |
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Social worker-client dialogue
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Theory- The conflict theory was used as the primary sociological theory to decipher the issue of homelessness facing Bruce. The conflict theory acknowledges the presence of conflict in society due to competition for limited resources. In this case, conflict theory made sense of Bruce’s current state; capitalism created two classes of people, the bourgeoisie and the proletariat. Bruce belonged to the proletariat class, whose only economic value was labor power.
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I held a face-to-face conversation with Bruce in the agency offices after a referral from a well-wisher. The interview revolved mainly around the client’s challenges, what he wished to achieve, and abilities he could leverage to secure employment. The client was thrilled by my feedback to refer him to temporary housing as I searched for employment opportunities that matched his abilities. His tone was also calm, but he seemed to have language and communication difficulties. Bruce also responded better to close-ended questions because they were straightforward. While Bruce nodded most of the time, showing that he was listening, he was distracted for a large portion of the interview. Nevertheless, he was receptive to my feedback and committed to working hard if he secured a job in the city. | I was empathetic toward my client throughout the session. I felt the session went fine because all the essential information was obtained regardless of the communication issues experienced. However, I could have done better by seeking information about the client’s close friends and family who could offer emotional assistance as the client transitioned from the streets to a temporary shelter. For this reason, I intend to make this a priority question the next time I interact with the client. |
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Tools: The primary tools used during the interaction were communication and professionalism. Communication was essential for gaining information about the client’s current state and guiding my decision on the best approach to solve his issue. Professionalism and professional support also came into play during my interaction with Bruce. These tools guided me to assess the client’s issue and identify available support systems that he could utilize to elevate his current situation. For example, after our interview, I researched and referred the client to temporary housing and promised to assist him in his employment search to enable him to meet his long-term needs. | ||
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Skills- Communication, active listening, and counseling were among the skills used during the interview with the client. Communication skills, verbal and non-verbal, proved effective because of the client’s poor language skills, which may have been affected by his educational background. Active listening skills also helped me objectively listen to the client, clarify issues I could not understand, and make informed decisions on the most suitable approach to handle their shelter and employment problem. | ||
| Transcript
Social worker: Hi Bruce. Good morning. My name is X, I am a social worker at the Angle agency, and I am here to help you with your current issues. Bruce: Hi X. Social worker: Now tell me, Bruce, how long have you been living on the streets? Bruce: Five years Social worker: Okay. How did you end up on the streets, Bruce? Bruce: (Hesitates) It is a long story Social worker: Not to worry, Mr. Bruce. Rest assured that I am here to listen and help you. If you do not feel comfortable talking about it today, there will be a next time. Bruce: (Nods in agreement) Social worker: In the meantime, I would like to inform you that our agency will refer you to temporary housing as we indulge in an employment search to help you meet your needs. Do you possess any skills that could help in the job search? Bruce: Yes. Before I landed on the streets, I used to work in a soup kitchen in my neighborhood. Social worker: Perfect. Any other skills, Mr. Bruce? Bruce: No. Social worker: Very well. Thank you for this information. It will be of significant assistance in the next step of job searching. Bruce: Welcome |
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