An organization that needs to train its employees needs to consider a wide variety of options for delivering and evaluating whether employees have learned anything. Some methods of training are good for factual information, other methods are good for shaping attitudes, and other methods are good for learning skills. Understanding which methods are appropriate for different learning goals can greatly facilitate the retention and application of training material back on the job. It is also important to learn how to develop good assessments of training outcomes to ensure that the substantial costs of training and development are being recouped.
Lee Perry is a regional manager for a chain of Caribbean quick service restaurants called “A Taste of Jamaica.” This chain restaurant offers several traditional dishes like fried plantains, tropical fruit, stewed peas, red pea soup, curried chicken, jerk chicken, and saltfish; traditional Jamaican beverages like carrot juice, ginger beer, and soursop drink are also served. Reggae music and the red-gold-green tricolor motif are also featured prominently to complete the ambience.
The chain has expanded rapidly, and Mr. Perry believes that in some cases, the quality of the product has begun to suffer because employees do not fully understand how to properly cook and serve authentic Jamaican cuisine. Although this is a quick service restaurant, Mr. Perry believes very strongly in serving fresh, healthy food and therefore cooks need to have more knowledge regarding cleaning and cutting raw fruit and vegetables, preparing uncooked meats in a sanitary manner, and other principles associated with gourmet cooking that would not be required in conventional fast food restaurants. It is also necessary that new hires understand the culture of Jamaica and Jamaican food to a significant extent, because the chain has marketed itself as a cultural experience rather than just as a place to get food.
Based on the information provided above, Mr. Perry would like you to provide him with advice on how to improve the performance of his workforce. He has looked closely at the Starbuck’s chain and would like to replicate their success at keeping their brand identity strong even in the face of massive expansion. You should design a training program to maintain the high standards of A Taste of Jamaica as they expand, possibly integrating ideas from the Starbuck’s training modules (you can look these up for yourself). He believes that it will be necessary to implement a few different types of training for different topics.
Describe what the primary goals of each training program will be, what methods will be used for delivering training, and how you will measure whether employees have actually succeeded in learning the relevant material. Your measurement design should specifically address whether employees know the material, whether they apply what they’ve learned on the job, and how the company can tell if these techniques have an impact on each restaurant’s bottom line. As you are making your proposals, it is worth noting that the organization does plan to have a few regional offices for management, where new employees can receive training in groups. As such, you need not assume that all training must be provided in every single restaurant.
Although he doesn’t necessarily want you to break things down into a point-by-point list in your final presentation, he would like you to provide the following information:
It might help you to look up job descriptions for positions in food service using O*Net when determining appropriate learning module content.
Why Work with Us
Top Quality and Well-Researched Papers
We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.
Professional and Experienced Academic Writers
We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.
Free Unlimited Revisions
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.
Prompt Delivery and 100% Money-Back-Guarantee
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.
Original & Confidential
We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.
24/7 Customer Support
Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.
No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.
Admission Essays & Business Writing Help
An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.
Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.