Read “Difficult Situation” at the end of Chapter 7, #9 under “Build Relationships”. In the printed textbook that would be on page 148. Do a brief summary of the situation. Two or three sentences will suffice.
Answer the question, “How would you handle this situation?” Back up your statements by referencing what you have read in your textbook with direct quotes. You should write at least 100 words. You should also evaluate and respond to at least three of your classmates’ posts.
DIFFICULT SITUATIONYou have been dealing with a customer over the telephone for several months. Over the years he has been an important customer, and he continues to buy communications equipment from your organization. At this point, he has spent more than $1 million with your organization. You have never had any problems with him; he has always been very professional in his conduct with you, as you have with him. When he calls, he always asks for you by name. He has been extremely polite and businesslike. However, on two recent occasions he has told you that you sound so nice over the telephone that he would like to meet you. You have made statements such as, “Thanks for the compliments; I do care about customers.” You have evaded the suggestion that you meet him, thinking he would not insist.
The last time the customer called to place an order, he repeated his interest in meeting you, making a threatening statement (you believe) that he will stop ordering from the company unless you are willing to meet him. He did laugh after he made the statement, but you believe he is serious. You know your employer values his business. He has mentioned to you that he appreciates your help with this valuable customer. You are single, but you do not think it would be wise to meet the customer. How should you handle this situation?
Why Work with Us
Top Quality and Well-Researched Papers
We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.
Professional and Experienced Academic Writers
We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.
Free Unlimited Revisions
If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.
Prompt Delivery and 100% Money-Back-Guarantee
All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.
Original & Confidential
We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.
24/7 Customer Support
Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.
Try it now!
How it works?
Follow these simple steps to get your paper done
Place your order
Fill in the order form and provide all details of your assignment.
Proceed with the payment
Choose the payment system that suits you most.
Receive the final file
Once your paper is ready, we will email it to you.
No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.
No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.
Admission Essays & Business Writing Help
An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.
Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.
If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.