Castestudy klm | Information Systems homework help

  

• CASE STUDY 

KLM Airlines KLM Airlines, headquartered in the Netherlands, is one of the world’s leading international airlines. Following its merger with Air France in 2004, KLM employs 33,000 people worldwide (1,000 of whom work in the IT function) and operates about 200 planes.’9 Following the 9/11 terrorist attack in 2001, the challenging business environment for airlines caused KLM’s CEO to appoint a new CIO from the operations area, clearly outside of the IT area, to make a structural break from the past. Three priorities included examining outsourcing IT, creating a board of business and IT representatives, and fashioning a process for governance of IT that is shared between the IT function and business units. The result of the ensuing efforts over several years was to create four levels of committee governance: An executive committee kept an eye on matching the business strategy with IT strategies; A business/IT board, which was composed of the CEO, CIO, and all business unit executive vice presidents, was formed to manage the portfolio and budget; an IT management team worked on tactical planning for the business/IT board; and finally, the CIO/information services management team planned and managed IT operations. KLM also established a set of key principles and practices and developed a standard business case template that had to be used whenever requesting an investment greater than 150,000 euros. KLM experienced five benefits attributed to the governance structure: reduced IT costs per kilometer flown, increased capacity for IT innovation, better alignment of investments to business goals, increased trust between functional units and the IT organization, and a mind-set of the value of IT. ” Adapted from Steven De Haes, Dirk Gemke. John Thorp, and Wim Yan Grembergen, “KLM’s Enterprise Governance of IT Journey: From Managing IT Costs to Managing Business Value.” MIS Quarterly Executi,·e IO, no. 3 (20! l), 109-20. Im The Business of Information 

Technology Discussion Questions

I. What is likely to have led to increased trust for the IT organization? 

2. What might explain an item that is seemingly quite unrelated to IT (costs per kilometer flown) decreased as a result of the new CIO structure?

3. What maturity level did KLM appear to exhibit (a) in 2000 and (b) in 2011? Why?

4. Why do you think that KLM requires its employees to use a standard business case template when they want to make an investment? 

Sources: Adapted from Steven De Haes, Dirk Gemke, John Thorp, and Wim Van Grembergen, “KLM’s Enterprise Governance of IT Journey: From Managing IT Costs to Managing Business Value,” MIS Quarterly Executive 10, no. 3 (2011), 109-20, and “Analyzing IT Value Management at KLM Through the Lens of Val IT,” http://www.isaca.org/JOURNAL/ARCHIVES/2011/VOLUME-5/Pages/ Analyzing-lT-Value-Management-at-KLM-Through-the-Lens-of-Val-lT.aspx (accessed May 30, 2015).

Premium Custom Essays
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.